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Accessibility (Fixed Route Service)
Fixed Route Service Using Low-Floor Buses
BC Transit low-floor buses are accessible to those
using mobility aids. A low-floor bus can kneel
to lower the entry level of the bus. The bus also has
a loading ramp to help you get on and off the bus.
Fixed Route Service Using Lift-Equipped Buses
With our smaller buses, wheelchairs and most types
of scooters can be lifted at the rear of the bus. The
vehicle and driver need to be safely away from
approaching traffic when boarding and exiting.
The accessible features on a bus can only be safely
used at designated bus stops.
These stops are identified by a white
and blue decal featuring the International
Symbol of Access. Customers using
wheelchairs and scooters may board and exit from
the bus only at accessible bus stops. To check if
a stop is accessible, call your local transit office.
Bus Stop Obstruction
If your bus stop is obstructed, please move to the
next accessible stop for loading. Please note that
your driver may need to drop you at an alternate
location if a bus stop is deemed unsafe.
Customers using wheelchairs or scooters,
registered handyDART customers or CNIB pass
holders may travel with an attendant. Please let
your transit operator know if the person travelling
with you is your attendant. Attendants travel free
and must board and exit at the same stop as the
customer requiring assistance and help to load
and secure mobility aids on the bus. Your driver will
ensure that the securements are properly fastened.
Assistance animals that are certified are allowed on public transit at all
times. If you’re using an assistance animal while travelling on one of BC Transit’s
services, the animal must wear its harness or leash. You may be asked to produce
your Guide Animal Certificate.
Although BC Transit serves everyone on a first-toboard basis, courtesy seating is considered to be
the front accessible area of the bus. Courtesy
seating meets the needs of all transit customers,
and is especially vital to:
Customers that use scooters, wheelchairs,
pediatric strollers or other mobility aids
Customers with a disability or mobility issue
Customers with baby strollers
Guidelines for Mobility Aids
Your mobility aid must not exceed 2 feet by 4 feet
(24” by 48” or 60.96 cm by 121.92 cm; see pdf for
mobility aid measurement). If your mobility aid is
larger, please contact your local transit office for
To use BC Transit with a mobility aid, you must
be able to:
Board the ramp or lift by yourself or with
an attendant’s assistance
Prevent the chair from rolling backwards on the
ramp by yourself or with an attendant’s assistance
Maneuver on and off the bus quickly and safely
Maneuver into the tie-down areas by yourself
or with an attendant’s assistance
If you need assistance from another person to board
or exit, please ensure you have an attendant to
assist you or contact your local transit service office.
If any of these are difficult for you, please contact
your local transit office.
Types of Mobility Aids
Here are some examples of mobility aids that can
be used on low-floor buses:
Power: Scooters and some wheelchairs
Manual: Some wheelchairs, pediatric strollers,
walkers, canes and crutches
Not all types of mobility devices fit within the limited
space on a bus or have the proper securements.
Your mobility aid must not exceed the dimensions
of 2 feet by 4 feet (24” by 48” or 60.96 cm by
121.92 cm; see pdf for mobility aid measurement).
Before purchasing an aid, please check with your
local transit office to ensure it meets our guidelines.
Getting On the Bus with a Mobility Aid
When you travel on a low-floor bus, the bus driver can:
Kneel the bus or lower the ramp at your request
when you get on and off the bus
Help you in an emergency situation
Give you extra time to reach your seat and when
getting on and off the bus
Secure your wheelchair or scooter
Travelling On the Bus with a Mobility Aid
When travelling on a bus using a wheelchair
or scooter, please:
Remove flags and store parcels away from the
securement attachments of your aid
Do not overload your mobility device with parcels
Ask your driver for assistance if you have difficulty
presenting your fare (note that the driver is
not allowed to access your pockets, purse
or backpack to obtain the fare)
Advise your driver of your destination
Secure your wheelchair or scooter
Position yourself in the wheelchair area and your
driver will assist you in securing your mobility aid
If you have an attendant with you, please identify him/her to your driver.
Boarding and Exiting with Mobility Aids
Please watch the video to learn how to safely
board and exit a bus with a mobility aid or call
your local transit office.
Customers with Visual Impairments
When waiting for the bus, using assistive devices
such as a white cane will help your driver best
accommodate your needs.
For more information on ways to safely travel,
visit the Canadian National Institute for the Blind
(CNIB) website at www.cnib.ca
Guidelines for Baby Strollers
In order for a customer to use BC Transit, the stroller:
Should be collapsible
Cannot exceed 2 feet by 4 feet (24" by 48" or 60.96 cm by 121.92 cm)
Must be kept clear of the aisles (the width of the distance between the
normal seats, not the width of the accessible area)
For safety reasons, strollers are not permitted to use the lifts or securement devices. Securements on the buses are for scooters and wheelchairs only.
Travelling On the Bus with a Baby Stroller
When travelling on a bus with a baby stroller,
Position the stroller in an unoccupied wheelchair
location with the brakes set
Hold onto the stroller at all times
When wheelchair positions are occupied or required
by another customer, we ask for your consideration
and cooperation by folding your stroller and moving
to another seat. Please store your stroller in between
If the bus is not a low floor bus, the child must
be removed from the stroller, the stroller collapsed
and secured between the seats, and the child held
onto at all times during the trip
If you would like to learn how to board a bus
with your wheelchair, walker or scooter,
we can help. Call your local transit office to arrange
Community Travel Training
Victoria, Kelowna, Prince George & Vernon
We invite you to take advantage of the free Community Travel Training service.
Trainers will develop an individualized coaching plan that will allow you to
learn at your own pace. Trainers can focus on your travel needs such as work
trips, volunteer positions, appointments or general travel. Please note that
Travel Training in Vernon is only available for groups, and bookings are by
Contact your local transit office for further
information or group sessions (e.g. seniors’ centres).