There are three transit service options in Penticton and Okanagan-Similkameen:
Conventional Service, handyDART Service and the Taxi Saver Program.
Conventional Transit Service
A fleet of low-floor buses provides wheelchair and scooter
accessible service on the conventional transit system routes.
Low-floor buses are equipped with a ramp, have no entry steps
and have a kneeling feature that further lowers the entry
level for passengers who use walkers, crutches or who have
difficulty climbing stairs.
For people with disabilities or mobility problems, who are
unable to use the conventional transit system without assistance,
handyDART provides door-to-door
transportation to and from accessible building entrances.
Taxi Saver Program
For those times when the handyDART system is unavailable, the
Taxi Saver Program provides registered
handyDART passengers with subsidized taxi service.
Taxi Supplement Program
The Taxi Supplement Program enables the handyDART operator
to book trips in taxis when the regular vehicle(s) is unavailable,
either because of capacity issues or because the trip cannot
be accommodated in a timely manner. In essence, the handyDART
operator becomes one large regular client to the taxi company,
while in turn the vehicles of the taxi company act like extra
vehicles to the handyDART operator.
For instance, if a passenger requests a trip when the handyDART
vehicle is unavailable, Taxi Supplement enables the handyDART
dispatcher to relay the passenger's name, pickup and drop off
details to a participating taxi company. The taxi company then
slots that passenger into their bookings for the day and picks
up and drops off the passenger at the assigned locations and
times. There may be restrictions on the use of this service
including requirements for ride sharing and budget limitations.