1) After completing this survey, would you like us to respond to you?
Yes !
No thanks

2) How many times have you visited our website in the past three months?
This is my first visit
2 - 10 visits
11 - 20 visits
21 - 30 visits
Over 30 visits in the past three months

3) How did you find out about our website?
Advertising
Word of mouth
Search Engine
Link from another site
Other:

4) Why are you visiting our website today? (Choose all that apply)
Route / Schedule information
Fare information
Service change updates
Employment information
Just surfing
Other:

Some of the questions between #4 and 8 may not apply to you; please choose "not applicable" where it does not apply.

5) If you were here for bus route/schedule information, which of the following best describes how easily you found the information:
Easily
Somewhat easily
Had to really look for it
Didn't find it
Not applicable — I wasn't looking for bus route/schedule information

6) If you were here for bus route/schedule information, were you able to use the information to plan your trip?
Yes
No
Not applicable — I wasn't looking for bus route/schedule information

7) If you here for bus fare information, which of the following best describes how easily you found the information:
Easily
Somewhat easily
Had to really look for it
Didn't find it
Not applicable — I wasn't looking for bus fare information

8) If you were here for route changes or other updates, which of the following best describes how easily you found the information:
Easily
Somewhat easily
Had to really look for it
Didn't find it
Not applicable — I wasn't looking for route changes or other updates

9) If you were here for employment information, which of the following best describes how easily you found the information:
Easily
Somewhat easily
Had to really look for it
Didn't find it
Not applicable — I wasn't looking for employment information

10) While navigating the site, which of the following best describes your experience:
I found information with relative ease
I found information with some difficulty
I found information with great difficulty
I didn't find the information I was looking for.

11) If it were possible, would you like to receive instant updates on routes you subscribe to for information?

For example: if you take the #4 regularly, would you like to receive information or updates about the #4 by e-mail? (We are considering a new Web application program; your answer will help us decide whether or not to use it.)
Yes
No
Don't know

12) What can we do to this website to help you use it as your primary source of Transit information?
No changes needed — I already use it as my primary source of information
The changes I would need to see in order to use this website as my primary source of information are:

13) Would you recommend this site to a friend who was interested in any Transit service?
Yes
No
Don't know

The following information will help us learn more about our customers using this website.

14) What city, town or municipality do you live in?

15) Are you:
Male
Female
Rather not say

16) How old are you?
Under 18
18 - 25
26 - 35
36 - 45
46 - 55
56 - 65
66 - 75
Over 75
Rather not say

17) How often do you use the local Transit system:
On a daily basis
At least once a week
At least once a month
At least once a year
Never
Rather not say

18) Do you own an insured, running vehicle?
Yes
No
Rather not say

19) What is the highest level of education you have?
Currently in grade school
Grade 12
Post Secondary (College, University)
Highest level of education attained:
Rather not say

20) What is your annual household income?
Under $20,000
21,000 - 30,000
31,000 - 40,000
41,000 - 50,000
51,000 - 60,000
Over 60,000
Rather not say

Please tell us about yourself (* indicates a required field):

Thank you for participating in this survey.