The door-to-door service is for persons who have a disability that is sufficiently severe that the person is unable to use conventional transit service without assistance. This applies to long-term and short-term disabilities. The Door-to-Door service is provided to and from accessible building entrances.

Registration

There is no fee to register for the Door-to-Door Service. Simply call 1.877.843.2877 from 8:30 a.m. to 4:00 p.m., Monday to Friday. Please leave a message if the dispatcher is not available.

When you call, the dispatcher will ask your name, mailing address and telephone number, and some questions about your level of mobility.

Click here for a PDF of the application form. You may require free Adobe Acrobat Reader software to view PDF files.

Hours of Operation

Monday to Friday
8:00 a.m.- 4:30 p.m.

Booking a Trip

To book a trip call 1.877.843.2877. If the dispatcher is not available at the time you called, someone will call you back to confirm your booking.

Please call at least 24 hours ahead of your scheduled pickup time.

There are two types of service:

• Regular subscription trips once a week or more often.
• One-time trips for purposes such as shopping, social visits or recreational activities.

Cancelling a Trip

If your plans change, and you no longer need your reserved seat, please call 1.877.843.2877 as soon as possible so that the dispatcher can schedule a trip for someone else.

Fares

All passengers: $1.50 for a one-way trip.

More Information

For more information about the Door-to-Door Transit Service, call 1.877.843.2877.

This service is operated by Arrow and Slocan Lakes Community Services.