There are three types of accessible transit service in Chilliwack: Fixed-route service, handyDART service and the Taxi Saver Program.

Conventional Transit

On the Fixed-route Transit System a fleet of low-floor buses provide wheelchair and scooter accessible service on transit routes throughout the region. Low-floor buses are equipped with a ramp, have no entry steps and have a kneeling feature that lowers the entry level for passengers who have difficulty climbing stairs.

handyDART

handyDART is a transportation service for persons who have a disability that is sufficiently severe that the person is unable to use conventional transit service without assistance. handyDART service is provided to and from accessible building entrances. You must be registered with the handyDART office before you can use the service.

Taxi Saver Program

For those times when the handyDART system is unavailable, the Taxi Saver Program provides registered handyDART passengers with subsidized taxi service, giving them the flexibility to coordinate their own trips.

Taxi Supplement Program

The Taxi Supplement Program enables the handyDART operator to book trips in taxis when the regular vehicle(s) is unavailable, either because of capacity issues or because the trip cannot be accommodated in a timely manner. In essence, the handyDART operator becomes one large regular client to the taxi company, while in turn the vehicles of the taxi company act like extra vehicles to the handyDART operator.

For instance, if a passenger requests a trip when the handyDART vehicle is unavailable, Taxi Supplement enables the handyDART dispatcher to relay the passenger's name, pickup and drop off details to a participating taxi company. The taxi company then slots that passenger into their bookings for the day and picks up and drops off the passenger at the assigned locations and times. There may be restrictions on the use of this service including requirements for ride sharing and budget limitations.