Courteous Operators
When Do the Buses Run?
Where Do the Buses Run?
How Do I Pay?
Transfers
Boarding the Bus
Baby Strollers
Priority Seating
Safety on the Bus
Getting off the Bus
Passenger Responsibility
Lost and Found

Courteous Operators

Central Fraser Valley Transit Operators should always be friendly and courteous. Operators will be able to answer basic questions about the system, fares and upcoming detours or service changes.

The bus operator, though, cannot be expected to plan your trip for you. You need to know where you're going and which buses will get you there. If you need trip planning assistance, please call the Transit Information line at 604-854-3232, and our Customer Information system or staff will be happy to help you plan your trip before you get on the bus.

Also keep in mind that the bus operator has a very important job, and for safety reasons it's important that you don't distract the operator when he or she is driving the bus.

When do the buses run?

The conventional buses run Monday through Saturday, with limited service on Sunday. There is no service on statutory holidays.

Where do the buses run?

The buses route to most major destinations in the City of Abbotsford and the District of Mission.

How Do I Pay?

You may pay with cash (exact coin fare), ticket, DayPass, Monthly Pass, BC Bus Pass or CNIB Pass.

Transfers

If you need to use more than one bus to complete your trip, and are using cash or tickets as fare payment, you will need a transfer to board the connecting bus. Be sure to request a transfer when you board the bus.

If you need to take more than two buses to complete your trip, you may use the same transfer. Please show your transfer to the driver, face-up with time and route punch showing.

Transfers are valid for one-way travel only (you cannot use it on your return trip). Stopovers are not permitted, and transfers must be used on the first connecting bus.

Boarding the Bus

You may board only at designated stops, via the front door of the bus. Have your fare ready when you board the bus, or display your entire Pass to the driver.

Appropriate Attire

• For safety reasons, drivers will refuse service to passengers not wearing shirts and footwear.
• The bus is a great way to get to and from the beach, lake or pool, but please make sure your clothes are dry when boarding.

Baby Strollers

If you are travelling with a youngster in a stroller, you now have easier access when you travel on a low-floor bus. You can wheel the stroller onto the bus with the child in the stroller.

Once on board you can:

• Remove the child from the stroller, collapse the stroller and store it clear of the aisle between the seats, OR
• Keep the child in the stroller, and position the stroller in an unoccupied wheelchair location. Please set the brakes on the stroller. You are not required to fasten the restraining straps. You are responsible for the stroller and child during the trip, and are required to hold onto the stroller at all times.

If the wheelchair positions are occupied, or if a customer in a wheelchair or scooter boards, please remove the child from the stroller, fold the stroller and keep it out of the aisle.

Priority Seating

The priority seating up front on the bus is designated for people with disabilities, passengers with children in strollers and seniors—in that order. Please respect the priority seating designations, and be prepared to move if the driver asks you to.

Safety on the Bus

Please remain seated or hold onto one of the stanchions when the bus is in motion. Do not put your arms or elbows out of the window. Do not bring combustible materials such as wet-cell batteries and gasoline containers onto the bus. To request a stop, pull the bell cord in time for your driver to be able to stop safely.

Getting off the Bus

Exit by the rear door when possible. After leaving the bus, wait until the bus pulls away and you have a clear view of any oncoming traffic before you cross the street.

Passenger Responsibility

When your bus is approaching your stop, make sure you are in clear view of the driver and use the "transit wave" to alert the driver that you are waiting for that bus. If the bus coming is not your bus, take a step back to signal to driver that you are not waiting for that bus.

Have your fare ready when you get on the bus and display your entire monthly or DayPass to the driver. If you are eligible for discount fare, please display your ID.

If you are using a Walkman or other portable music player, please keep the volume down to ensure that you are not disturbing other passengers.

When darkness approaches, it becomes difficult for drivers to see people at bus stops, especially along unlit roads. Please take safety precautions by wearing light-coloured clothing, and by carrying a reflective strip and a flashlight.

Lost and Found

If you lose something on the bus call 604-854-2960. If you find something on the bus, give it to the driver, who will deliver it to Lost and Found.

ValleyMAX Transit will keep articles in Lost and Found for up to 90 days, then send the unclaimed articles to a charitable organisation.

Lost and Found is located at the ValleyMAX Transit office at 1225 Riverside Road in Abbotsford.